You can write to us on the live chat which is located on the left at the bottom of the screen.

You can also contact us by email at info@novembreboutique.com.

We will do everything to answer you as quickly as possible!

Most of our products are handmade, to order, in our workshop. In order to ensure quality products, we need a period of between 2 and 10 working days for the preparation of your order.

We do our best to ensure that you receive your products as quickly as possible, without compromising on quality. As soon as your order is ready to ship, you will receive an order processing email.

Once your order has been shipped, you will receive a processing confirmation email. Delivery times generally vary between 2 and 5 business days for orders in Canada and the United States, and between 15 and 20 business days for orders in Europe.

Please note that these delays are beyond our control and may be longer or shorter depending on the number of visitors.

We ship our products throughout Quebec, Canada, the United States, and Europe.

If you are in another country and wish to order, contact us at info@novembreboutique.com.

At the moment this is not possible. We only offer delivery.

We work very hard to ensure that our products meet your expectations. This is why our product sheets are very detailed and our customer service is available to answer your questions quickly. However, if you are dissatisfied with your order, please consult our return policy .

Yes, if the order has not yet been shipped. Write to us at info@novembreboutique.com and we will refund the order.

At the end of your order, at the time of payment, there is a box ''Discount code or gift card'', you must enter the number of your gift card or your promo code.